Call Us: 206-301-0600
When You Call to Schedule: (206) 301-0600
Our front desk staff will ask you for the following information:
Personal contact information
Insurance card information - please have your card available for reference
Depending upon your insurance coverage, a prescription or referral may be needed from your physician
For work injuries (L&I) or motor vehicle (PIP) claims, please provide your claim number, date of injury, name and phone number of your claim representative
What to Bring for Your First Visit:
Insurance card - we will make a copy
Current Doctor prescription if needed
Claim number or pre-authorization form if needed
Co-pay (if needed) – you may pay with check, cash or HSA/FSA cards only. (We cannot accept other credit or debit cards)
Returning Patients: We welcome our return patients. If it has been more than three months since your last appointment you will need to complete our patient forms.
What to Expect at Your First Visit:
Please arrive 15 minutes before your scheduled appointment time to complete the registration paperwork, check in and have your questions answered.
If you have completed your paperwork in advance please arrive 5 minutes before the appointment time for the check in process. If you prefer you can download your patient forms and bring the completed forms with you or fax them in advance of your appointment.
Arriving early gives our front office time to put together your chart, collect your co-pay and answer questions you many have and still start your appointment on time.
Do I Need to See a Physician Before Coming to Physical Therapy?
We can provide physical therapy services directly without a referral. However, many insurance companies require a physician referral or prescription in order for your treatment to be covered. Please check with your insurance company to determine your PT benefits and if a prescription is required.
The ever-changing world of insurance benefits can be a confusing topic. Sound Physical Therapy's goal is to keep you as informed as possible regarding your insurance situation. For further information see our Insurance information page.
What to Expect at Every Visit:
Scheduled appointments start at the beginning of each hour and are 55 minutes long. You will spend each treatment 1:1 with your physical therapist.
We find it is best if you are treated by the same therapist at each session.
Our schedules are generally quite full so please schedule ahead 3-4 weeks to achieve the goal of consistent scheduling. This is especially important if you need an appointment early or late in the day.
What to Wear:
For low back or leg problems please bring shorts and a t-shirt. Stretch pants may suffice for follow up appointments.
For females with a back, neck and/or arm problem please bring shorts and a top with an open back (halter, bathing suit, etc.) Note that a sport back jog bra obscures viewing of the shoulder blades and is not recommended.
Treatments are conducted in either a private room and/or the open area based on your treatment needs.
Late Cancel and No Show Policy:
Sound Physical Therapy makes every effort to meet our patient's needs. Should you need to cancel an appointment, we appreciate advance notice so that we are able to offer your appointment time to another patient.
In order to meet the needs of our community, we require your cancellation notification by 2 pm the business day before your appointment.
In the event of a missed appointment or late cancellation, we charge a $50 fee.
Fragrance sensitive environment:
For the comfort of all of our patients and staff we strive to be a fragrance free environment.
Many people are sensitive to fragrances and chemicals in general, and have health problems that can be triggered by exposure to these substances.
We avoid using fragrances in our cleaning products and we ask that our patients and staff refrain from using spray colognes, strong perfume, or scented lotions prior to coming to the clinic.
Bringing children to your physical therapy appointment:
Sound Physical Therapy officially discourages patients from bringing children with them to physical therapy appointments as this can interfere with delivery of care by the PT or be disruptive to clinic operations.
Sound PT recognizes that there are circumstances in which a patient will bring a child in order to attend the appointment; this will be allowed only if the child does not interfere with the delivery of care to that patient or is not disruptive to clinic operations.
The patient is at all times responsible for the child’s safety and behavior while the child is in the clinic, and any child under 12 years of age must remain with the patient.
Our office staff
Front Office Coordinator: Tawan Sornsap
Front Office Staff: Molly Simonson
Front Office Staff: Ann Dillon